We want you to shop with confidence! If you’re not completely satisfied with your AOCHUAN Smartphone Gimbal, we offer a 90-day return and refund guarantee.
✅ Eligibility for Returns:
- Item must be unused, in original packaging, and in resellable condition
- Return request must be made within 90 days of delivery
- Proof of purchase (order number or confirmation email) is required
❌ Non-Returnable Items:
- Products that are physically damaged, altered, or misused
- Items returned without prior approval
- Missing accessories or packaging (if applicable)
🔄 Exchange or Replacement:
If your item arrives damaged or defective, we’ll provide a free replacement or full refund. Just send us a photo or video proof within 7 days of delivery.
📦 How to Start a Return:
- Email us at contact@gizmohaven.us with your order number and issue details
- We’ll respond with return instructions and address
- Once we receive and inspect the item, your refund will be issued within 5–7 business days
💸 Refund Method:
All refunds are processed back to your original payment method
